Please follow the instructions below:

Check your login details. Your login username is the email address you use to sign up.

If you have forgotten your password, please select the “Forgot your password?” option on the logo page. You neded to complete your registration details and select the "Reset your password" option.

Make sure your web browser accepts cookies.

Our website may be undergoing system maintenance. If yes, please wait 30 minutes and try again.

If you still can't access your account, you can contact our customer service department and point out the problem. We will assign you a new password that you can change after logging in.

Please log in to your account and select the shopping cart in the top right corner of the page. You will be able to view all current items in your shopping cart. If you want to remove an item from your shopping cart, just click the "Delete" button next to the item. If you wish to change the number of any individual item, simply enter the new quantity you want to purchase in the "Qty" column.

If you have a wholesale requirement, please contact webmaster.

PayPal is a secure and reliable payment processing service that allows you to shop online. PayPal can purchase items using a credit card (Visa, MasterCard, Discover, American Express), debit card, or electronic check (ie using your regular bank account). We can't see your card number because it is securely encrypted via PayPal's server. This limits the risk of unauthorized use and access.

Once you place an order, you should not change your billing or shipping address information. If you need to change, please contact our customer service department.

During the order processing, the department should indicate your request as soon as possible. If the package has not been sent, we can send it to the new address. However, if the package has already been sent, the send message cannot be changed during shipping.

Once your payment has been received, we will send you a notification email to inform you of your order. You can also visit our store and log in to your customer account to check the status of your order at any time. If we have received the payment, the order status will show "Processing".

Yes, once we receive the order, the payment has been cleared and the invoice will be emailed to you.

We accept credit card, PayPal and other payment methods.

1) Credit card.

Including Visa, MasterCard, JCB, Discoverer and diners.

2) Paypal.

The most convenient way to pay in the world.

3) Debit card.

Including Visa, MasterCard, Visa Electronics.

For your protection, your order is being processed by our Payment Verification Team, a standard procedure to ensure that all transactions made on our website are authorized and your future purchases will be prioritized.

Once you place an order, the shipping method should not change. However, you can still contact our customer service department. In the order processing phase, please do so as soon as possible. If you pay any difference in shipping costs, we may update the shipping method. 

If you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been sent, we can send it to the new address. However, if the package has already been sent, the send message cannot be changed during shipping.

The duration depends on the method of transport and the country of destination. Delivery time varies depending on the shipping method used. If the package cannot be delivered on time due to war, floods, typhoons, storms, earthquakes, inclement weather or any other unforeseen or avoidable situation, the delivery will be postponed. If such delays occur, we will work on this issue until we find a positive solution.

Please note that we only ship parcels to the US because we currently have only two overseas warehouses in the US. We will build more overseas warehouses in other countries.

Product prices include shipping. All orders are shipped free of charge in the houseware store. We only send to the confirmed order address, so your order address must match your shipping address.

When your project has been sent, we will send a notification email to your registered email address. Tracking numbers are usually provided within a few days of delivery and we will update the tracking information on your account.

Once we provide you with the tracking number, you will be able to check the project delivery status online by visiting the relevant shipping company's website.

Tracking information usually occurs 2-3 business days after sending. If the tracking number cannot be searched after this time, there may be several reasons.

Shipping company does not update the shipping information on the website with the latest status; the tracking code of the package is incorrect; the package has been delivered and the information has expired; some shipping companies will delete the tracking code history.

We recommend that you contact our customer service department and provide them with your order number. We will contact the shipping company on your behalf and will be updated as soon as any further information is available.

Customs is the government agency responsible for regulating the movement of goods into a particular country or region. All goods entering and leaving the area must be cleared first. Customs clearance and payment of relevant tariffs are always the responsibility of the buyer. We do not add taxes, VAT, customs duties, or any other hidden fees.

If the goods are detained by the customs, the buyer is responsible for customs clearance.

If your item cannot be cleared from customs, please contact us first. We will conduct further investigations on behalf of you and the shipping company.

Our processing time is 3 working days. This means your project will generally be sent out within 3 business days.

Cancel the order before payment

If you have not paid for your order, then you do not need to contact us to cancel it. We will not process the order until we receive the corresponding order payment. If your order has been more than one week and has not been paid, you will not be able to "reactivate" the order by sending a payment, as the price of individual items and currency exchange and shipping charges may have changed. You will need to submit the order again with a new shopping cart.

Withdraw the order after payment

 If you have already paid for the order and want to cancel the order, please contact our customer service department as soon as possible.

 If you are not sure about the problem with your order or if you want to change it, please contact our Customer Service Department and decide to suspend your order. The packaging process will be suspended when you make changes.

 If the package has been issued, we cannot cancel or change the order.

If you want to cancel an existing order because you add another product, you do not need to cancel the entire order. You only need to contact our customer service department and we will process the updated order; there is usually no additional charge for this service.

In general, if your order is in the early stages of the processing phase, you may still be able to change or cancel it. You can request a refund or provide payment as a credit for future orders.

Please read and follow the instructions below before returning any items to us. Please ensure that you understand our return policy and that you meet all the criteria. The first step is to contact our after-sales service, please provide the following information:

a. Original order number

b. Reasons for exchange

c. The photo clearly shows the problem with this project

d. Details for requested replacement items: item number, name and color

e. Your mailing address and phone number

Please note that we are unable to process any returns that have been returned without our prior consent. All returned items must have an RMA number. Once we agree to accept the returned item, please ensure that you have written a note containing your order number or PayPal ID in English so that we can find your order information.

The return or RMA process can only be initiated within 30 calendar days of receiving your project.

After contacting our customer service department and reaching an agreement, you will be able to send the project to us. Once we receive the item, we will confirm the RMA information you provided and review the status of the item. If all relevant standards are met, we will issue a refund if you request it; or, if you request an exchange, we will send it to you from our headquarters.